Refund and Cancellation Policy

Last updated: 9 November 2026

This policy explains cancellations, rescheduling and refunds by Dubai SoloMove. It must be read with the accepted quotation and applicable UAE consumer-protection requirements.

Before booking

An enquiry or estimate is not a paid booking. Any deposit, advance payment or booking fee must be clearly stated in the written quotation or invoice before payment.

Customer cancellation

Contact us using the details on your quotation or invoice and include your booking reference. Any cancellation charge must have been disclosed and agreed before booking. We will consider work already performed, specially purchased materials, unrecoverable third-party costs and mandatory consumer rights. No undisclosed cancellation fee will be applied.

Rescheduling

Request changes as early as possible. Alternative dates depend on availability. Any material price change or unavoidable third-party cost will be explained before confirmation.

Company cancellation or service failure

If we cancel a confirmed service or cannot provide a material part of it, we will offer appropriate rescheduling or refund amounts paid for the unprovided service, subject to applicable law.

Refund method and timing

Approved refunds will normally be returned through the original payment method where supported. Bank and payment-provider processing times vary. We will communicate the approved amount and initiation date. Any lawful deduction must be explained and supported.

Complaints and contact

Provide your booking reference, payment evidence and details of the issue. Loss or damage claims should include photographs. This policy does not remove statutory rights. Send requests to citywebhosting@gmail.com or [Add business telephone]; replace with verified, monitored business contacts before publication.