Terms and Conditions

Last updated: 9 November 2026

These terms govern enquiries, quotations, bookings and moving services requested from Dubai SoloMove. By creating an account, submitting an order or requesting a service, you agree to these terms and the linked Privacy Policy and Refund Policy.

Enquiries and quotations

Website estimates are indicative unless issued as a written quotation. The quotation will state the scope, locations, dates, services, exclusions, charges, taxes if applicable, payment schedule and validity. A booking is subject to written confirmation and availability.

Customer responsibilities

Provide accurate contact details, addresses, inventory and access information, and obtain any required building, community or lift permissions. Disclose fragile, valuable, restricted or unusually heavy items and hazardous materials. Additional work, waiting time, access restrictions or material changes may affect price and timing; we will explain changes before additional charges where practicable.

Payments

Deposits, balances, payment methods and applicable UAE VAT will be stated in the written quotation or invoice. An enquiry is not a confirmed price or payment receipt.

Changes, delays and claims

Dates are subject to availability, access, traffic, weather, building rules and events outside reasonable control. Report visible loss or damage promptly with photographs. Liability, exclusions, claims procedures and insurance coverage are governed by the written service agreement and applicable law. Insurance is not included unless confirmed in writing.

Accounts and acceptable use

Keep credentials secure, provide truthful information and do not misuse the website or submit fraudulent requests. Access may be suspended where reasonably necessary for security, legal compliance or abuse prevention.

Law and contact

These terms are subject to applicable UAE and Emirate of Dubai laws, mandatory consumer rights and jurisdiction rules. Contact citywebhosting@gmail.com or [Add business telephone]. Replace these contact details with verified business details before launch.